You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
If any of the items you have ordered are unsuitable, please inform us within 14 days of receipt via our contact page or by calling us on +44(0)20 8385 2587. Please include your order number and a description of the item you wish to return.
Send the unwanted item back to us at the address below, including your name and order number.
“Website orders return”
15 Main Drive,
East Lane Business Park,
We are happy to give a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 7 days of us receiving your returns notification email.
Vendula London’s decision is final.
Payment can be made online by any credit or debit card, Paypal or with an Amazon account.
Our site uses the latest 128 bit SSL security, complying with and exceeding all necessary security requirements to protect your details. We do not store any sensitive information (card number, etc).
SSL encrypts your order online to avoid any decoding of that information of anyone other than the necessary processing parties. To check the security of your connection, look at the status bar of your browser window after accessing the server. If you see an unbroken key or a closed lock then, depending upon your browser, SSL is active.
You can also double check by looking at the URL line of your browser - while accessing a secure server the first characters of the address will change from HTTP to HTTPS.